There are a few reasons why your free spins may not be in your account:
• Check to see if you have made a minimum deposit in the last 7 days. You are only eligible for the Reward Level free spins if you have made a deposit in the last 7 days.
• You may be opted out from receiving bonuses. You can check this under ‘My Account’ and check your preferences under ‘Manage Bonuses’.
• Your Rewards Level may have changed since your last login. You can check this on ‘My Account’.