If your GAMSTOP exclusion has expired and you want to reopen your accounts, contact GAMSTOP at helpdesk@gamstop.co.uk and copy us in the email at support@dottybingo.com with your request for your accounts to be reactivated.
Once we have confirmation from GAMSTOP that your exclusion period has ended and we have completed our own responsible gambling review, we can then consider reactivating your account.
This process can take up to one week, including the mandatory 24-hour cooling off period. The cooling off period prevents you from trying to reopen your accounts or open new ones for 24 hours after the exclusion period has come to an end.